Shipping & Returns

Our products cannot be returned without our approval in advance. Our goods are supplied with Australian manufacturers Guarantees. If our products have a "major failure" you are entitled to a replacement or refund - What constitutes a "major failure" will be determined under the terms of the manufacturer's warranty and it as manufacturers discretion to repair or replace as deemed necessary.

On return please ensure all items, including all original accessories and/ or warranty card with your proof of purchase are packed in a secure satchel/carton/box.

We don't accept responsibility for non-returned parcels, so make sure you use a insure and track method to return.

Please note that items which have been modified may not be returned for credit.

Shotgun Marine's Shipping and Returns Policy

At Shotgun Marine, we strive to provide our customers with fast, reliable shipping and a hassle-free returns process. Our goal is to ensure complete satisfaction with every purchase.

Shipping Policy

Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays.
Shipping Methods: We offer standard and expedited shipping options via trusted carriers.
Shipping Costs: Shipping fees vary based on order size, destination, and chosen delivery method. Free shipping may be available on select orders.
Delivery Time: Estimated delivery times depend on your location and selected shipping method. Standard shipping typically takes 3-7 business days, while expedited options are available for faster delivery.
International Shipping: We offer international shipping to select countries. Additional customs fees and import duties may apply.

Returns & Refunds Policy

Eligibility: Returns are accepted within 30 days of purchase. Items must be in unused condition and in original packaging.
Return Process: To initiate a return, contact our customer service team for a return authorization number and instructions.
Refunds: Once the return is received and inspected, refunds are processed within 5-7 business days. Refunds are issued to the original payment method.
Exchanges: If you receive a defective or incorrect item, we will replace it at no additional cost.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

For further details or assistance, please contact our support team. We appreciate your business and are committed to providing exceptional service.